Terms and Conditions

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Welcome to the ECOROLLING TRAVEL AGENCY web application. Before using our website, we ask that you carefully read these terms and conditions of use. By accessing and using our website, you agree to be bound by these terms and conditions. If you do not agree with any of these terms, please do not use our website. Instead, send an email to customer service at ecorolling@backendhelpers.co indicating your concerns.

Our web application is designed to provide information about our tourism services and to facilitate the booking of travel plans and options. You agree to use our website ethically and legally, and not to use it for illegal or unauthorized purposes.

The Travel Agency does not guarantee that its applications will operate uninterrupted or error-free, that defects will be corrected, or that the site or server are free of viruses or other harmful components. Under no circumstances shall this Travel Agency be held liable for any direct or indirect damages, or consequential damages, including but not limited to, lost profits, replacement costs, inability to use the content, or errors committed through mouse-click access—even if this Travel Agency has been advised of the possibility of such damages. If local laws do not allow the exclusion of liabilities, the exclusions listed above may not apply to you.

This site is offered to you as a user for your acceptance without negotiation of the terms, conditions, and clauses contained herein. The relationship between the Travel Agency's website and you will be that of independent contractors, and neither party (including officers, agents, and employees) shall be considered or constituted as partners, joint ventures, trustees, employees, and/or common agents.

You may not assign, agree to, subcontract, or delegate your rights, duties, and obligations indicated herein.

General conditions

Prices and payments

The prices of tourism services shown on our website are subject to change without prior notice.We strive to provide accurate and up-to-date prices, but we cannot guarantee the absence of typographical or other errors. In case of any discrepancy, the price stated in the booking confirmation will prevail.

Payments are made according to the payment policies of each service provider and may be subject to additional charges, such as local taxes or processing fees.

Organization and responsibilities:This website, owned by the Travel Agency, declares that it acts as an intermediary between users and the entities or individuals responsible for providing air or land transportation services, accommodation, meals, or any other service contracted through the Travel Agency's website. In this regard, the Travel Agency undertakes to fulfill the aforementioned intermediary services, with the exceptions specified in these General Conditions. It is not responsible for non-compliance by these entities in fulfilling their obligations, nor for unforeseen events caused by strikes, weather conditions, delays, earthquakes, quarantines, or for material, personal, or moral damages that passengers may suffer due to loss, damage, or theft of luggage, or due to accidents, illnesses, or deaths. In all such cases, users must file claims directly with the service providers involved, although the Travel Agency will assist the user as much as possible.

These General Conditions are governed by civil and commercial regulations and other applicable laws.

This Website, in its capacity as a travel agency, is subject to the liability regime established by Law 300/96, D.R. 1075/97, Law 527 of 1999, Law 1480 of 2011, and other regulatory decrees.

Liability clause:

This Travel Agency is subject to the liability regime established by Law 300/96, D.R. 1075/97, Decree 2438 of 2010, and the rules that modify, add, or reform them. The responsibility of the organizer of the travel plan or package is limited to the terms and conditions of the program in relation to the provision and quality of the services. The agency assumes no responsibility to the user for the air transportation service unless it is a charter flight and according to the terms of the transportation contract.

Refund policies for services not rendered due to force majeure, acts of God, third-party actions or omissions, or the passenger, not attributable to the travel agency, before or during the trip, will be defined by each operator and will be confirmed to the user once the travel documents are reserved and issued, including any penalties or deductions that may apply. The Travel Agency is not responsible for the amounts requested for refunds.

Any applicable refunds will be made under the specific terms and conditions of the selected plan. However, if the process takes longer due to reasons beyond the Travel Agency’s control, it will not recognize any interest on the amounts to be refunded. The refund percentage will depend on the provider's conditions and the agency's administrative fees.